Customer Ratings & Reviews for The Insurance Specialists
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100% recommend! Everyone here is very polite, friendly professional and attentive. They work very hard to get you the quotes that best fits your needs. And best of all, you can do it all over the phone and via email too Thankyou so much for all your hard and dedicated work.
Very fast some of the nicest girls I have ever had the pleasure to know! I love this company. I was with them for years. Glad I am back. I think it was Justin who I started with years ago.
I called to find out if I could pay my insurance bill in cash or with card? They accept both. There is a small fee for paying with cash. They answered my questions, and were pleasant on the phone.
Great people to work with and they work hard to get you the best deals.
Friendly helpful staff. Not the terrifying experience I thought it would be.
Very friendly atmosphere! Very knowledgeable, which got me the best plan for my insurance needs.
Great to work with! Knowledgeable and helpful!
Talk to Justin. He does great work!
Very professional, polite and a welcoming staff. Also best place in town for low rates.
I called today feeling discouraged, and spoke to a very bright, informative young lady by the name of Cindy. She helped me get affordable car insurance. I am at a relief. Thank you so much for your services . Your're a hero, ?? so understanding, and with great customer service.
Good rates and friendly service
My husband and I have been doing business with The Insurance Specialists Inc for years, and I recommend it to everyone! Justin has been extremely helpful at explaining coverages and answering all the questions we have. I've also worked with Isabel. She is really nice and always very pleasant to deal with! And our agent Cindy is truly the best! She is such a pleasure to talk to and really enjoys talking to us every time we come in. Nothing but amazing things to say about the team at The Insurance Specialists, including Nicole!
Knowledgeable, AND customer focused. Ask for Justin
I've used The Insurance Specialists ever since I started driving and i've always had a pleasant experience with my agent Cindy. She was very friendly, and made the process easy for me to understand as a first time buyer. I also appreciate that she always asks me if there's anything else she can help me with, or if I have any other questions! I've asked her to send me documents I needed via email, and she's really prompt and fast to send those! Love working with her! Definitely recommend!
We highly recommend Cindy. We switched to this company a couple years ago and we have never been more satisfied. Cindy is professional and attentive to our needs and gives high quality customer care. We definitely recommend her.
Edidth L., Des Moines, IA
The agents are very helpful and friendly. I would recommend them to anyone.
Justin is courteous and very helpful with all my needs for insurance. He's a great guy!
Becky Lundberg, West Des Moines, IA
Every time I’ve gotten a a quote I go to Cindy , she is informative and very helpful at discussing rates and coverages ,I’ve tried other companies but i always come back to the Insurance specialist, I recommend them for the cheapest rates in town!
Brian Del Castillo, Des Moines, IA
Justin is really great to work with. They have a lot of great options.
The staff is really nice and they are very helpful and knowledgable.
Justin has 20 years of experience working for this business. He's very knowledgable and helpful!
Great business that takes care of their customers. Justin goes above and beyond!
As a first time insurance buyer Isabel made sure I understood my coverages, and made sure I was getting the best rate possible. She made gettin insurance a blast!
Joseluis D., Des Moines, IA
Trustworthy, knowledgable, and professional!
Worked with Isabel and she was very friendly and helpful. She helped me get the best rate possible and always made sure I understood before continuing.
Cindy has been helping me and my family for years now!!! And she has always been caring and very helpful and always on top of it. Highly recommend her!
Cindy was the agent that helped me get insurance when I needed SR-22 and I got a great rate. She really went above and beyond! And when I walked in, everyone was very friendly!
Moved from out of state to Iowa and Cindy was the employee who helped me set up my insurance. She was very informative, professional and nice! Great service! Highly recommend!
If you need insurance for a car you want to speak with Cindy she knows how to explain your policy so you can understand it. Any questions you have she knows the answer so if you need insurance Cindy is the person you want to talk too!
Fidel M., Des Moines , IA
I have been going to the Insurance Specialists since I moved back to Iowa over 25 years now. They have been so helpful I've been able to count on them for all of my insurance questions and needs, including helping me with claims. Never one time in all these years have I had a problem with them. In fact, they've saved me a lot of money with their ability to compare so many different insurance companies. Insurance can often be complicated I'm definitely grateful that Randie, Justin and Nicole have helped me all these years, as they've taken the burden away from me trying to find the best policy with the best benefits. They've done my automobile insurance since the mid 90's and my RV, parkmodel and mobile home insurances for the past 12 years. I highly recommend the Insurance Specialists!
Cindy was the one that help me and glad she did, explained everything and it was quick keep up the good work.
(Translated by Google) Very good service !! Attentive staff !! Exact information, time and space for dialogues !! All security measures are taken !! I recommend it!! (Original) Muy bueno el servicio!! Atento el personal !! Información exacta , tiempo y espacio para diálogos!! Se toman todas las medidas de seguridad!! Lo recomiendo!!
They are very helpful and Cindy is the employee that helped me she was able to explain our policies and really help us choose what was best. Customer service is great
I very rarely write reviews but I feel strongly about this one. Justin Oliver and his staff at Insurance Specialists Inc. impressed me today. I have been a customer with them for many years. I had a rather complicated issue with the billing process of one of the insurance companies that they sell for. When I called Insurance Specialists Inc. I was not happy to say the least. The staff transferred me to Justin. Justin listened then told me he would do his best to help. He then spent a great deal of his time making all of the necessary contacts and took care of the issue. It sounds pretty straight forward. That is how a customer should be treated. Right? However, in this day and age, it is not always the case as I am sure you will agree. It is a pretty easy thing for a company to take care of you when things are going well. It is when things go wrong that you can measure the worth of a company and the staff there. The staff was courteous and helpful. Justin fixed the problem. I am a happy customer. That is how a customer should be treated.
Justin has been amazing with taking his time out of his day to figure everything out for me! he has definitely gone above and beyond to make sure we got everything figured out! I'm glad I found them for insurance!!
Very much professional answer all my questions I highly recommend this places to all those that are looking for auto insurance.
Very good at getting back to me right away when I have questions. Also very helpful when I need to push back a payment- they take care of it for me so I don't have to worry about it!
They have the best insurance and the people are nice to work with.
The staff was very helpful going above and beyond to help me get the insurance I needed. Honestly the most fun I’ve had doing something I didn’t want to do. Would highly recommend to anyone!
Great customer service and affordable rates for the low income people.
They were very helpful. And it didn't take very long to have what I needed done taking care of.
They always try to help find the best bang for your buck
Best place in town to get great rates on insurance.
Best place there is and cheap.
Cindy has helped me and my mom numerous times! So friendly and outgoing , Isabel always greets us with a warm smile and always makes sure we understand what we’re getting. I recommend getting your insurance here!
Isabel did an amazing job at explaining what coverage I was getting, Cindy also helped me when I had to update my insurance. Amazing workers! Defiantly recommend them
Such good rates and wonderful service. Cindy was so kind and caring. she helped me out so much and answered all my questions. has excellent customer service skills and she was so helpful!
I received a really good service from Isabel, she know how treat me like a customers. I like the way that she can help me in English or Spanish, because sometimes I need to hear some details in Spanish. I hope Isabel can be there always for us.
Quick friendly and fast service and great lowcost SR-22 insurance.
They are very helpful and Cindy is the employee that helped me she was able to explain our policies and really help us choose what was best. Customer service is great!
Always friendly and helpful.
Cindy was really professional. She helped through the whole process and answered all of my questions. Awesome customer service.
I was attended by one of the employees who’s name was Cindy, I was given very good and very friendly service from a professional person who looked for the best rates and was very kind and helpful, as well as informative, I would definitely recommend checking out The Insurance Specialists.
Best cheap insurance in town
Will really help you get the best quotes on Insurance.
These reps are truly the best in the business, extremely friendly and very professional. I wouldn't change a thing.
Easy to work with.
The people are very polite and do a great job on getting you good rates. I had a problem with one insurance company and they went to bat for me and also helped me find a better company that suited me. I've been with them a year and plan to stay.
Friendly and helpful.
Picked up quotes given over the phone. Very nice, new-to-me office from where all they had been.
I've been using The Insurance Specialists for 20 years. They're the best!
They were very helpful, and reasonably priced quotes.
They insured me quick easy and cheap.
Always helpful for best rates.
Great rates!! Very happy with the service they provide!
(Translated by Google)
They treated me quickly and kindly
Me atendieron rápido y amablemente
Great service. Nicole is the nicest lady you will ever meet!
I have done business with these people for 3 generations. They have done nothing but take care of all my insurance needs. Promptly. Effectively. & at a very competitive cost. I recommend Nicole & the entire staff at Insurance Specialists for ANY & ALL insurance needs. Kenny McCarl, Des Moines IA.
Had an amazing experience with them, super friendly and gave me the best quote/policy that I could find! Thank you!
Great customer service. Nicole and Isabel were fabulous!
I didn't think I would find insurance for so cheap. And people so friendly I really scored picking them. And feel blessed great place and great prices.
I can’t say I find cheaper insurance rates than at The Insurance Specialists! Cindy always answers my questions and offers me great advice!
Justin and everyone at this office is always so helpful.
Thanks Nicole for outstanding service you provided.
Justin Oliver was fantastic. He was very polite, courteous and helpful. He explained every thing and answered any questions I had.
Always very helpful and knowledgeable! I will always bring my business to Justin!
Been with insurance specialist for over 10 years this company treats you like family right when you enter the door would recommend them to anyone if you want good experience and great customer service this is the one stop shop.
Justin and Nicole are awesome, intelligent and polite. They know what they are doing and they do it!! Best brokers I ever had. There a great team with great pricing. They are the specialists.
It’s Awesome and easy, anytime you need insurance!
Great service and nice people...very helpful! Went above and beyond to assure I was insured.
4.9 out of 5 based on 86 reviews
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